Serving California Since 2003
Privacy Policy
How Delta Drugs handles information collected through deltadrugs.com
deltadrugs.com
1. What This Policy Covers
This Privacy Policy explains how Delta Drugs II, Inc., doing business as Delta Drugs, handles information collected through our public website at deltadrugs.com (the "Website").
This policy covers the Website only.
- Your health information as a pharmacy patient — your prescriptions, your records, your care — is governed by our Notice of Privacy Practices, not by this policy. That notice describes your rights under HIPAA and California law and is the document that controls.
- Delta Connect, our secure referral portal at connect.deltadrugs.com, is a separate system with its own terms and its own protections. This policy does not cover it.
2. What We Collect
Information you give us. If you fill out a contact form or email us, we receive what you choose to send — typically your name, phone number, email address, and your message.
Please do not send health information through this Website. It is not built for that, and it is not a secure channel. If you send us health information anyway, we treat it as protected health information and handle it under our Notice of Privacy Practices and applicable law.
Information collected automatically. Like most websites, our hosting provider records basic technical information when a page is served — IP address, browser type, device type, the pages requested, and the date and time. This is used to keep the site running and secure.
3. What We Do Not Do
- We do not run advertising or analytics trackers. No advertising pixels, no ad networks, no behavioral tracking, no third-party analytics.
- We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
- We do not build marketing profiles from your visit to this Website.
- We do not have patient accounts or patient records on this Website.
4. How We Use What We Collect
We use information from the Website to:
- Respond to your question, call you back, or send you what you asked for
- Keep a record of the inquiry and our response
- Keep the Website working, secure, and free of abuse
- Meet our legal and regulatory obligations
5. When We Share
We share information from the Website only:
- With service providers who help us operate it — our website host and our email provider — who may handle it only on our instructions and only to provide that service
- When required by law, subpoena, or a government or regulatory request
- To protect the rights, safety, or property of Delta Drugs, our patients, or others
- In connection with a sale or reorganization of the business, subject to this policy
If you become a patient, information you gave us through the Website may become part of your pharmacy record, and from that point our Notice of Privacy Practices governs it.
6. Cookies
We use only what is necessary to make the Website work. We do not use advertising or analytics cookies. You can block or delete cookies in your browser settings; the Website will still work.
7. How Long We Keep It
We keep Website inquiries only as long as needed to respond and to maintain a reasonable business record, and longer where law requires. Pharmacy records are retained under the retention periods California and federal pharmacy law require.
8. Security
Our Website is served over an encrypted connection (HTTPS), and we maintain administrative, physical, and technical safeguards appropriate to the information we hold.
No method of transmission over the internet is completely secure. That is precisely why patient information should go through Delta Connect, our referral fax line, or a phone call rather than through this Website.
9. Your Privacy Rights
Health information. Your rights regarding your health information — to see it, get a copy, request a correction, receive an accounting of disclosures, and file a complaint — are described in our Notice of Privacy Practices. That is the document that governs your pharmacy records.
Website information. For information collected through this Website, you may ask us what we hold about you, ask us to correct it, ask us to delete it, or ask us to stop contacting you. Contact us using Section 12 and we will respond.
California residents. California law provides residents with certain rights concerning personal information. Note that medical information held by a pharmacy is regulated by HIPAA and the California Confidentiality of Medical Information Act rather than by California consumer privacy law, and is addressed in our Notice of Privacy Practices. We do not sell or share personal information for cross-context behavioral advertising. For any privacy request or question, contact us at privacy@deltadrugs.com and we will respond.
We will never retaliate against you for making a privacy request.
10. Children
This Website is intended for adults. We do not knowingly collect personal information from children under 13 through the Website. If you believe a child has sent us information, contact us and we will delete it.
11. Links to Other Websites
The Website links to sites operated by others, including manufacturers, payers, and government agencies. We do not control them and are not responsible for their privacy practices. Review their policies before providing information to them.
12. Changes to This Policy
We may update this policy. When we do, we will change the "Last Updated" date at the top of this page. If we make a change that meaningfully affects your rights, we will post notice on the Website home page before it takes effect.
13. Contact Us
Privacy questions and requests: privacy@deltadrugs.com
Delta Drugs
437 Fernando Court
Glendale, California 91204
Telephone: (800) 700-6401
Fax: (866) 700-6401
General email: admin@deltadrugs.com
Monday through Friday 9am to 6pm, Saturday 9am to 2pm
You may also contact the Delta Drugs Privacy Officer at privacy@deltadrugs.com or (800) 700-6401.