Serving California Since 2003
Notice of Privacy Practices
Delta Drugs II, Inc., doing business as Delta Drugs
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Our Commitment to Your Privacy
Delta Drugs is a licensed California pharmacy. We create and keep records of the care and services we provide to you. We are required by law to protect the privacy of this information, and we take that seriously.
This Notice explains how we may use your health information, when we may share it, what rights you have over it, and how to reach us with a question or a complaint. It applies to all records of your care that Delta Drugs maintains, whether created by our pharmacy staff or received from your doctor or health plan.
We are required by law to:
- Keep your health information private and secure
- Give you this Notice of our legal duties and privacy practices
- Follow the terms of the Notice that is currently in effect
- Notify you if a breach occurs that compromises the privacy or security of your information
How We May Use and Share Your Health Information
We may use and share your health information without your written permission for the following purposes.
For Treatment
We use your information to fill your prescriptions and supply your products, and we share it with the people involved in your care.
Examples: We contact your doctor about a prescription that is unclear or to request a refill. We tell your prescriber that a formula is on manufacturer backorder and ask whether an equivalent product may be substituted. We coordinate with a home health nurse about your feeding supplies. We share information with your referring clinic through our secure referral portal.
For Payment
We use your information to bill and get paid for what we dispense.
Example: We send your prescription and diagnosis information to Medi-Cal, your Medi-Cal managed care plan, Medicare, or another payer to obtain prior authorization, submit a Treatment Authorization Request, or process a claim.
For Health Care Operations
We use your information to run the pharmacy and improve the care we provide.
Examples: Reviewing our own performance, training staff, arranging deliveries, quality checks on dispensing accuracy, and business planning.
Other Ways We May Use or Share Your Information
People involved in your care. We may share information with a family member, friend, caregiver, or anyone else you name who is involved in your care or in paying for it — including a person who picks up a prescription for you. If you are present and able to decide, we will give you the chance to object first. If you are not present or are unable to decide, we will use our professional judgment about what is in your best interest.
Refill reminders and health-related communications. We may contact you about refills, deliveries, or products and services related to your treatment.
Required by law. When federal, state, or local law requires it.
Public health activities. To report adverse events, product defects or recalls, disease reporting, and similar public health purposes.
Health oversight. To agencies that audit, investigate, license, or inspect us, including the California State Board of Pharmacy and state and federal health programs.
Serious threat to health or safety. To prevent a serious and imminent threat to you or to someone else.
Abuse, neglect, or domestic violence. To authorities when required or permitted by law.
Law enforcement, courts, and legal proceedings. In response to a court order, subpoena, warrant, or other lawful process, and to law enforcement in the limited circumstances the law allows.
Coroners, medical examiners, and funeral directors. As necessary for them to carry out their duties.
Organ and tissue donation. To organizations that handle donation and transplantation.
Research. Only when a review board has approved the research and the necessary privacy protections are in place, or when the information has been de-identified.
Workers' compensation. As authorized by California workers' compensation law.
Military, veterans, and national security. In the limited circumstances federal law allows.
Inmates. If you are in the custody of a correctional institution, as the law permits.
Disaster relief. To organizations assisting in a disaster so your family can be notified about your condition and location.
Business associates. We share information with companies that perform services for us — for example our pharmacy software provider or our cloud hosting provider. Each is required by a written agreement to protect your information and to use it only for the work we hire them to do.
Uses and Disclosures That Require Your Written Permission
We will not use or share your health information for the following purposes without your written authorization:
- Marketing. We will not use your information for marketing purposes that require authorization under the law, and we will not accept payment from anyone in exchange for marketing to you without telling you.
- Sale of your information. We will never sell your health information.
- Psychotherapy notes, if we ever hold any.
- Any other purpose not described in this Notice.
You may change your mind. If you give us written permission, you may revoke it at any time, in writing. Revoking it stops any future use or sharing under that permission. It cannot undo anything we already did while the permission was in effect.
Your Rights Regarding Your Health Information
You have the following rights. To exercise any of them, contact our Privacy Officer using the information at the end of this Notice. Most requests should be made in writing, and we will help you put a request in writing if you ask.
You have the right to see and get a copy of your records
You may inspect and get a copy of the health information we hold about you. Under California law, we will let you inspect your records within 5 business days of your written request, and provide copies within 15 business days. We may charge a reasonable, cost-based fee for copies as California law allows.
If we keep your information electronically, you may ask for an electronic copy, and we will provide it in the form you request if we can readily produce it.
You have the right to ask us to correct your records
If you believe information in your record is wrong or incomplete, you may ask us to amend it. We will respond within 60 days. If we deny your request, we will tell you why in writing, and you may submit a written statement of disagreement that we will keep with your record.
You have the right to a list of certain disclosures
You may ask for an accounting of disclosures we made of your health information — a list of when we shared it, with whom, and why. This does not include disclosures for treatment, payment, health care operations, disclosures you authorized, or certain others the law excludes. You may request an accounting covering up to six years. The first request in any 12-month period is free.
You have the right to ask us to limit what we use or share
You may ask us to restrict how we use or share your information. We are not required to agree to most requests, but we will tell you if we do not.
One request we must honor: If you pay for a prescription or item in full, out of your own pocket, you may tell us not to share information about that item with your health plan, and we must agree, unless the law requires us to share it.
You have the right to be contacted a different way
You may ask us to contact you at a different address or phone number, or by a different method — for example, to call your mobile rather than your home, or to mail things in a plain envelope to a different address. We will accommodate reasonable requests and will not ask you why.
You have the right to a paper copy of this Notice
Even if you agreed to receive it electronically, you may ask for a paper copy at any time and we will give you one.
You have the right to be notified if there is a breach
If a breach occurs that compromises the privacy or security of your health information, we will notify you, as federal and California law require.
You have the right to choose someone to act for you
If you have given someone medical power of attorney, or if someone is your legal guardian, that person can exercise these rights and make choices about your information. We will verify that the person has this authority before we act.
Special Protections Under California Law
California law gives some of your information additional protection beyond HIPAA. In general, we will not disclose the following without your specific written authorization, except where the law requires or specifically permits it:
- HIV and AIDS test results
- Mental health and psychiatric records
- Substance use disorder treatment records, which also carry federal protections
- Genetic testing information
- Information relating to reproductive or sexual health care
The California Confidentiality of Medical Information Act may give you greater protection than federal law in some situations. Where state and federal law differ, we follow whichever gives you more protection.
Changes to This Notice
We may change this Notice, and any change will apply to information we already have as well as information we receive in the future. The new Notice will be effective for all your health information from its effective date.
Whenever we change it, we will post the current Notice in our pharmacy and on deltadrugs.com, with the effective date shown at the top. You may ask us for a copy of the current Notice at any time.
Complaints
If you believe your privacy rights have been violated, please tell us. We want to know, and we will look into it.
Contact our Privacy Officer:
Privacy Officer, Delta Drugs
437 Fernando Court, Glendale, California 91204
Telephone: (800) 700-6401
Email: privacy@deltadrugs.com
You may also file a complaint with the federal government. You do not have to complain to us first.
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue SW, Room 509F, HHH Building
Washington, D.C. 20201
Telephone: 1-877-696-6775
Online: hhs.gov/ocr/privacy/hipaa/complaints/
The regional office serving California is:
Office for Civil Rights, Region IX
90 7th Street, Suite 4-100
San Francisco, California 94103
You may also contact the California State Board of Pharmacy, 2720 Gateway Oaks Drive, Suite 100, Sacramento, California 95833.
We will never retaliate against you for filing a complaint, and it will never affect the care or service you receive from us.
Questions
If anything in this Notice is unclear, call us at (800) 700-6401 and ask for the Privacy Officer. We are glad to explain it.
We can also provide this Notice in other languages and in alternate formats on request.